Terms and Conditions

Colliers Wood Movers Terms and Conditions

These Terms and Conditions govern all removal, relocation and associated services provided by Colliers Wood Movers. By making a booking, accepting a quotation, or allowing our team to perform any services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Colliers Wood Movers, the removal and associated services provider.

1.2 Customer means the person, firm or organisation requesting or receiving services from the Company.

1.3 Services means any removal, packing, unpacking, loading, unloading, storage, waste removal or related services supplied by the Company.

1.4 Goods means all items handled, packed, transported, stored or otherwise dealt with by the Company for or on behalf of the Customer.

1.5 Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides household and commercial removal and relocation services, including packing and unpacking, loading and unloading, transport of goods, and limited waste removal connected with the move.

2.2 Any Services to be provided will be set out in the quotation or confirmation of booking. The Company is under no obligation to perform any service not expressly agreed in writing.

2.3 The Company may rely on descriptions of the property, access, parking arrangements and volume of goods as provided by the Customer. The Customer must ensure that all such information is accurate and complete.

3. Booking Process

3.1 Enquiries may be made by the Customer by phone, online form or other communication methods accepted by the Company. A booking is not confirmed until the Company issues written or electronic confirmation.

3.2 The Company may, at its discretion, conduct a survey of the premises or rely on information provided by the Customer to estimate the size of the move, the resources required and the likely cost.

3.3 Any quotation provided is based on the information supplied by the Customer and is subject to revision if such information is incomplete or inaccurate, or if circumstances change.

3.4 The Customer is responsible for ensuring that all details in the booking confirmation, including the service addresses, dates, times, and scope of work, are correct. Any discrepancies must be notified to the Company promptly.

3.5 The Company reserves the right to decline a booking or to cancel a booking where it reasonably believes that the service cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.

4. Quotations and Pricing

4.1 Quotations are normally based on the volume or nature of goods, distance travelled, level of service required, access conditions and any additional services requested.

4.2 Unless otherwise stated, quotations do not include customs duties, tolls, parking charges, congestion charges, storage fees, disposal charges, or any other third party charges. Such costs will be payable by the Customer in addition to the quoted price.

4.3 Quotations are valid for a limited time as notified by the Company and may be withdrawn or varied at any time before acceptance by the Customer.

4.4 The Company may adjust the price if on the moving day the volume of goods is greater than advised, access is more difficult than described, additional services are requested, or delays occur that are not caused by the Company.

5. Payments

5.1 The Customer agrees to pay the Company’s charges in accordance with the quotation and these Terms and Conditions.

5.2 Unless otherwise agreed in writing, a deposit may be payable at the time of booking, with the balance payable no later than the start of the Service or as indicated on the invoice or booking confirmation.

5.3 Payment must be made using the methods accepted by the Company. The Company is not obliged to commence or continue Services if cleared payment has not been received when due.

5.4 Where Services are charged on an hourly basis, the time will run from the arrival of the team at the collection address until completion at the final delivery address, including any waiting time not caused by the Company.

5.5 Late payment may result in interest being charged at the maximum rate permitted by law and may lead to suspension or cancellation of Services. The Customer will also be responsible for any reasonable costs incurred by the Company in recovering overdue sums.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company as early as possible.

6.2 If the Customer cancels the booking more than a reasonable minimum period before the agreed service date, any deposit may be refunded or applied to a rescheduled booking, subject to the Company’s cancellation policy as notified to the Customer.

6.3 If the Customer cancels or significantly changes the booking within a short period before the scheduled start time, the Company may charge a cancellation fee. This may be a percentage of the quoted price or a minimum charge, reflecting the Company’s loss of time and resources.

6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its control, including severe weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, the Company will make reasonable efforts to rearrange the Service at a mutually convenient time, but will not be liable for any consequential loss.

6.5 Where the Customer fails to be present, provide access, or comply with these Terms and Conditions so that the Company is unable to perform the Service, this may be treated as a cancellation by the Customer and cancellation charges may apply.

7. Customer Responsibilities

7.1 The Customer must ensure that all goods to be moved are properly identified, and that any items requiring special handling or having high value are notified to the Company in advance.

7.2 The Customer is responsible for arranging suitable parking and access at both collection and delivery addresses. Any parking permits, dispensations or associated costs are the responsibility of the Customer.

7.3 The Customer must ensure that properties are ready for the move, that all items are appropriately packed unless packing has been booked as a Service, and that fragile items are clearly marked.

7.4 The Customer must not request the Company to transport or handle any prohibited or dangerous items, including but not limited to explosives, firearms, hazardous chemicals, gas cylinders, illegal substances, or perishable items without prior written agreement.

7.5 The Customer is responsible for the disconnection and reconnection of appliances, unless otherwise agreed, and for securing any fixtures or fittings that may be affected by the move.

8. Company Responsibilities

8.1 The Company will exercise reasonable skill and care in providing the Services and in handling the Customer’s goods.

8.2 The Company will make reasonable efforts to arrive and complete the work at the times agreed, but time will not be of the essence and the Company is not liable for delays caused by circumstances beyond its control.

8.3 The Company will take reasonable steps to protect floors, walls and other surfaces where appropriate, but the Customer accepts that minor scuffs, marks or wear may occur in the normal course of a move.

8.4 The Company may use sub-contractors to carry out all or part of the Services. These Terms and Conditions will still apply and the Company will remain responsible for the performance of the Contract.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to goods, or for any other loss arising from the performance of the Services, is limited as set out in this clause.

9.2 The Company will not be liable for loss or damage arising from:

a) inherent defects, natural deterioration or fragility of the goods;

b) inadequate or improper packing by the Customer where packing is not carried out by the Company;

c) handling of goods against the Company’s advice;

d) wear and tear, minor scratches, or cosmetic damage that does not affect the function of the item;

e) loss or damage to items of special value that were not declared to the Company prior to the move;

f) delays due to traffic, weather, road incidents, or other events outside the Company’s reasonable control.

9.3 For any loss or damage for which the Company is liable, its total liability will not exceed a reasonable sum per item or per consignment, as may be specified by the Company from time to time or under any applicable insurance arrangement.

9.4 The Company will not be liable for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or emotional distress.

9.5 The Customer must inspect goods and premises as soon as reasonably possible on completion of the move and must notify the Company in writing within a reasonable time of any loss or damage. Failure to do so may affect the ability to investigate and may reduce or extinguish any potential claim.

9.6 Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Insurance

10.1 The Company may maintain insurance cover in relation to its activities. Details of any applicable insurance limits may be made available to the Customer upon request.

10.2 The Customer is encouraged to arrange additional insurance cover for high-value or particularly fragile items, or where the value of the goods exceeds the Company’s liability limits.

11. Waste and Disposal Regulations

11.1 The Company may, by prior agreement, remove and dispose of unwanted items as part of or in connection with a move. Any such services will be subject to additional charges.

11.2 The Company will comply with applicable waste management and environmental regulations when disposing of items. Certain items, including hazardous materials and electrical equipment, may require special handling or may not be accepted for disposal.

11.3 The Customer is responsible for clearly identifying which items are to be moved and which, if any, are to be disposed of. The Company will not be liable for disposing of items that were not correctly identified as to be retained.

11.4 The Customer must not request the Company to dispose of any waste in a manner that is unlawful or contrary to environmental regulations.

12. Storage

12.1 Where storage services are provided, whether directly or through a third party, separate terms may apply. Storage charges will be payable in advance or as otherwise agreed.

12.2 The Customer must not store any items that are dangerous, perishable or otherwise unsuitable for storage. The Company reserves the right to refuse storage of certain goods.

12.3 Access to stored goods may be subject to reasonable notice periods and handling charges.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

13.2 The Company will use reasonable efforts to resolve complaints promptly and fairly.

14. Force Majeure

14.1 The Company will not be in breach of the Contract or otherwise liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between the Customer and the Company are governed by and interpreted in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will not constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Contract.

By proceeding with a booking or by allowing the Services to be carried out, the Customer confirms that they have read, understood and agreed to be bound by these Terms and Conditions.